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Vice President, Customer Success - Job Opportunity at FreshRealm

Remote, US
Full-time
Executive
Posted: March 16, 2025
Remote
USD 220,000 - 250,000 per year

Benefits

Competitive equity package with high-growth potential
Professional development opportunities with leadership focus
Comprehensive benefits package aligned with executive level
Mission-driven work environment with industry impact

Key Responsibilities

Drive strategic customer success initiatives aligned with business transformation goals
Lead and develop high-performing customer success teams across multiple segments
Establish and optimize customer engagement frameworks and success metrics
Serve as executive sponsor for key enterprise partnerships
Direct operational excellence and process optimization initiatives
Contribute to product strategy and innovation based on customer insights

Requirements

Education

Bachelor's degree in Business, Marketing, or a related field. MBA or equivalent advanced degree preferred

Experience

10+ years of experience in customer success, account management, or related fields, including 5+ years in a senior leadership role

Required Skills

Exceptional leadership and team management skills Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Proficiency in CRM and customer success tools (e.g., Salesforce, Gainsight)
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Sauge AI Market Intelligence

Industry Trends

The food-as-a-service sector is experiencing rapid growth with a CAGR of approximately 12.8%, driven by changing consumer preferences and digital transformation in the food industry. Customer success roles in the food tech sector are increasingly focusing on data-driven decision making and predictive analytics to enhance customer outcomes. The convergence of supply chain optimization and customer success is creating new opportunities for innovation in food delivery and fulfillment models.

Salary Evaluation

The offered salary range of $220,000-$250,000 is competitive for a VP-level customer success role in the food tech sector, particularly given the company's growth stage and market position. Top performers in similar roles at more established companies may command up to $300,000 base salary.

Role Significance

Based on company stage and scope, likely managing a team of 15-25 customer success professionals across different customer segments and experience levels.
Executive leadership position with direct impact on company growth strategy and customer retention metrics. Reports to CCO indicates strategic importance to organization.

Key Projects

Enterprise customer success program development and scaling Customer success technology stack implementation and optimization Cross-functional revenue optimization initiatives Customer experience transformation programs

Success Factors

Ability to balance strategic vision with operational execution in a high-growth environment Strong understanding of food industry supply chain and operational dynamics Track record of building and scaling customer success organizations Experience with enterprise-level partnership management and executive relationships

Market Demand

High demand with limited talent pool due to the specialized intersection of customer success leadership and food industry expertise. The role's focus on transformation and scale indicates a strategic position in a high-growth market segment.

Important Skills

Critical Skills

Strategic Partnership Development - Essential for driving enterprise customer growth and retention Change Management - Critical for implementing new customer success methodologies Data-Driven Decision Making - Key for optimizing customer outcomes and demonstrating value Cross-Functional Leadership - Vital for aligning customer success with product and sales initiatives

Beneficial Skills

Food Industry Supply Chain Knowledge Experience with Emerging Food Technology Platforms Enterprise Software Implementation Expertise Public Speaking and Thought Leadership

Unique Aspects

Role combines traditional customer success leadership with food industry transformation expertise
Position offers opportunity to shape emerging food-as-a-service category
Focus on both strategic partnership development and operational excellence
Direct influence on product development through customer insights

Career Growth

Typical tenure in role is 3-5 years before progression to C-suite positions, dependent on company growth trajectory and market conditions.

Potential Next Roles

Chief Customer Officer Chief Operating Officer Chief Commercial Officer General Manager of Business Unit

Company Overview

FreshRealm

FreshRealm operates as a technology-enabled food solutions provider, focusing on fresh meal delivery and supply chain optimization in the growing food-as-a-service sector.

Early market leader in the food-as-a-service segment with significant growth potential, particularly in the fresh prepared meals category.
National operations with potential for international expansion, indicated by the remote work structure and enterprise-level partnerships.
Fast-paced, innovation-focused environment with emphasis on transformation and scale. Leadership style appears collaborative with strong emphasis on cross-functional cooperation.
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