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Web Development Manager - AppleCare Support Foundations - Job Opportunity at Apple

Sunnyvale, United States
Full-time
Senior
Posted: February 23, 2025
On-site
USD 146,800 - 220,900 per year

Benefits

Comprehensive medical and dental coverage with industry-leading provider networks
Competitive retirement benefits with company matching
Employee Stock Purchase Plan with purchase discount privilege
Restricted Stock Unit (RSU) awards program
Educational reimbursement for career advancement
Performance-based discretionary bonuses
Relocation assistance package
Employee product discounts and free services

Key Responsibilities

Lead strategic direction and development of interactive training solutions impacting thousands of global support advisors
Drive organizational transformation through innovative web-based learning initiatives
Manage resource allocation and team performance optimization across multiple business units
Direct technical architecture decisions for learning management systems and web solutions
Develop and present strategic proposals to senior leadership for business impact initiatives
Foster team growth through personalized career development planning and mentorship
Oversee quality assurance and delivery of multimedia training content meeting Apple standards

Requirements

Education

Bachelor's degree or equivalent

Experience

3+ years relevant work experience

Required Skills

HTML5, CSS3, and JavaScript proficiency JavaScript frameworks knowledge Web accessibility expertise SCORM and Tin Can/xAPI learning standards Instructional design methodologies Program and project management Team leadership and people management Business strategy development Learning Management Systems expertise
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Sauge AI Market Intelligence

Industry Trends

Increasing integration of AI and machine learning in corporate training platforms Growing emphasis on accessibility and inclusive design in learning technologies Shift towards cloud-based learning management systems with enhanced analytics capabilities Rising demand for personalized and adaptive learning experiences in enterprise environments

Salary Evaluation

The offered salary range of $146,800-$220,900 is competitive for senior technical management roles in Silicon Valley, particularly considering Apple's premium market position and comprehensive benefits package

Role Significance

Likely managing a team of 8-12 specialists including developers, designers, and technical leads
Senior management position with direct impact on global customer support effectiveness through training delivery systems

Key Projects

Learning management system modernization initiatives Support advisor training program digitization Accessibility compliance implementations Interactive learning content development frameworks

Success Factors

Strong balance of technical expertise and leadership capabilities Ability to align learning technology initiatives with business objectives Experience in enterprise-scale training systems Track record of successful team development and retention

Market Demand

Very high demand for learning technology leaders who can bridge technical expertise with instructional design, particularly in enterprise support environments

Important Skills

Critical Skills

Modern web development expertise (HTML5, CSS3, JavaScript) for leading technical decisions Learning management system implementation experience for platform strategy People management and team development capabilities for organizational success

Beneficial Skills

AI/ML knowledge for future learning technology integration UX research background for improved learning experiences Cloud platform expertise for system scalability

Unique Aspects

Rare combination of technical leadership and learning technology expertise
Direct impact on Apple's customer support quality through training systems
Opportunity to influence global training standards for one of the world's most valuable brands

Career Growth

Typical progression to director level within 3-5 years based on performance and business impact

Potential Next Roles

Director of Learning Technology Senior Technical Training Director Global Learning Systems Executive

Company Overview

Apple

Apple represents the pinnacle of consumer technology innovation with a strong focus on user experience and product quality

Industry leader in technology sector with significant resources for learning and development initiatives
Silicon Valley headquarters location indicates central role in company's technical operations
Fast-paced, innovation-focused environment with high emphasis on quality and user experience
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