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WW Marketplace CX Manager - Job Opportunity at Apple

London, GB
Full-time
Senior
Posted: February 22, 2025
On-site
GBP 120,000 - 150,000 per year based on London market rates for senior ecommerce roles at top tech companies

Benefits

Competitive compensation package typical for Apple's senior positions
Professional development opportunities through global exposure
Work with cutting-edge marketplace technologies
Opportunity to shape global ecommerce strategy

Key Responsibilities

Drive worldwide marketplace customer experience strategy and implementation
Lead cross-functional teams to develop and scale best practices
Manage executive relationships and reporting for marketplace initiatives
Orchestrate global knowledge sharing and community building
Design and execute marketplace optimization programs

Requirements

Education

Master's degree or MBA in business field preferred

Experience

Extensive experience in digital commerce and marketplaces

Required Skills

Digital commerce expertise Marketplace platform knowledge (Amazon, JD.com, Alibaba, Flipkart) Strong analytical capabilities Executive presentation skills Cross-functional leadership Excel and Keynote proficiency Strategic planning Project management
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Sauge AI Market Intelligence

Industry Trends

Global marketplace consolidation is driving need for unified customer experience strategies across platforms Integration of retail media and traditional marketplace operations becoming critical for revenue optimization Rise of social commerce and live shopping creating new challenges for marketplace management Increasing focus on first-party data integration and privacy compliance in marketplace operations

Role Significance

Likely leading virtual team of 5-10 direct reports with matrix management of 20+ regional stakeholders
Senior strategic position with direct impact on global marketplace performance and customer experience standards

Key Projects

Global marketplace standardization initiatives Customer experience optimization programs Cross-border commerce expansion Retail media integration projects

Success Factors

Ability to navigate complex organizational structures and influence without direct authority Deep understanding of global ecommerce marketplace dynamics Strong data-driven decision making capabilities Excellence in cross-cultural communication and stakeholder management

Market Demand

Very high demand role with increasing importance as traditional retail shifts to marketplace models and companies seek to optimize their digital commerce presence

Important Skills

Critical Skills

Global marketplace expertise with focus on customer experience optimization Strategic thinking with ability to execute through influence Data analysis and insight generation capabilities Cross-cultural communication and stakeholder management

Beneficial Skills

Retail media expertise Social commerce experience Change management capabilities Technical platform knowledge

Unique Aspects

Rare opportunity to influence global marketplace strategy at world's most valuable company
Position combines strategic planning with hands-on execution in rapidly evolving digital commerce landscape
Role requires navigation of complex matrix organization while maintaining local market relevance

Career Growth

Typical progression to next level within 3-4 years given Apple's growth trajectory and market position

Potential Next Roles

Global Head of Digital Commerce VP of Ecommerce Director of International Markets Head of Digital Strategy

Company Overview

Apple

Apple maintains leadership in premium consumer electronics and services with growing focus on marketplace optimization

Top global technology company with significant marketplace presence and premium brand positioning
Strategic EMEA role with global influence and strong connection to US headquarters
Fast-paced, innovation-focused environment with high emphasis on excellence and attention to detail
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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